on a vm landline or ring 0345 454 1111 and admin may not pick this up until Monday and the longer you wait the qs man install dates will get booked up. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. 195. Options. Security matters. Account - Cable. Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. QuickStart, set up and connections. See where this Helpful. Security matters. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. My Virgin Media App. 2 weeks ago - last edited 2 weeks ago. Virgin Media;. Manage Your Account. Hi, Want to share my experience so far getting connected to VM. No coax wall socket, how can I connect my router? Due to covid-19 I wasnt able to view my new flat and check what wall connection it had, so I signed up with virgin however the. Here is the cable on my wall if that helps - 5424753. The cable could be hidden within, or behind, furniture. connector cable from the wall socket, as we’ll be re-using that later. . Speed That is a rooftop aerial outlet for Freeview TV. . Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Thanks! Regards, BilalThere is no difference in wall sockets and cables, so you can freely connect any device to any socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Thanks for your post on our Community Forums , and a very warm welcome to you! Sorry to hear of the lack of Virgin Media socket being available in your home. Wall Socket. . Just moved in to new (rental) flat. Stay safe online. My Virgin Media App. Perfect for when you can’t all decide on what to watch. I did ask for a technician to visit on not finding the wall socket, which was also arranged promptly for 17 July. But I have no Virgin Media Wall socket in my house. Browse Virgin Media Virgin Media Community. Community Natter. Browse Virgin Media Virgin Media Community. Account - Cable. Hi all, there is no wire coming out of the wall socket to connect to. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Self install on 13-06-2022 17:14. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWish I did spend the bit extra now, the router is already on the way annoyingly. Could an engineer be arranged to install please as my account is due to go live today. Get more from your Virgin Media setup. Hi, I've just received my broadband self install parcel but it's missing the power supply for the wall socket. You need a small spanner to remove this, then push the provided connector over the exposed end. But I have no Virgin Media Wall socket in my - 5339557. I can’t find any trailing cable at all. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. Virgin Media Quickstart set up. connector cable from the wall socket, as we’ll be re-using that later. Up to speed. I need to plug my hub into the wall socket. The current range of cables supplied by VM are push-fit as opposed to screw thread but they still connect to the same wall points. Security matters. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Obi202 To Phone Extension Uk Voip Forums. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Wiring A Home Ethernet Network Practical Beginners Guide. Tried looking but can't see a way to book an engineer for this? Thanks Re: No wall socket. I recently applied and received the delivery for a virgin package of tv broadband. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. SpeedCheck out the do's and don'ts, in our Community FAQs. Hopefully you won't need anything further from us on this matter, but do. Networking and WiFi. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. I'm a Very Insightful Person, I'm here to share knowledge. To arrange this, I will just need to pop you over a private message to take a few more details. It could be any of the 4 screw terminals in the first picture. . Getting Connected with Virgin Media is easy when you have a wall socket. You can see in the pictures it loo ks like it has been redirected to - 5347741. I recently moved to new house, i get my router today but there is no virgin box in home, just there is a virgin cable but wothout any socket connected to that Can i buy a wall socket? Or i should wait for technicin. I just got Virgin Media kit and read all information carefully and checked - 5200805. Home Phone. Learn more. . Thanks mate. Image below of the Virgin Media PSU Plug that connects to the coax. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Plug into the Hub. A bit paranoid - 5202625. Please support me in this regard. Options. Push the white cable with the black label into the Hub. Account - Mobile. What I need to do? - 5432597. I am hoping a membe. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Do I - 5019032Follow these steps to install your virgin Media Broadband, TV and Phone service. Networking and WiFi. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Everything you need is posted to you. When I was going to self-install it, I didn't find any wall socket. . 0 Kudos. Most QuickStart. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Thanks, Scott. on 21-03-2023 18:43. 2. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Re: No wall socket. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. VM will usually only supply a Quickstart to a property that had VM previously. on 19-10-2022 19:35. Surly there has been a connection previously otherwise we wouldn't have bee. but it’s a cable that looks like the one that goes into the hub and is supposed to go into the wall socket like ones from the original self. Manage Your Account. These enter my house via an air brick/vent very close to. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. 12. Get the Hub ready by connecting the wires. Turn on your TV and get connected. Plug into the wall socket Push the red label end of the white cable, into. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. SpeedWas able to purchase a self install setup but have no wall socket. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. ReplyGig1 upgrade self install, unsure about current questionable coax. Stay safe online. Some properties do not have a wall socket, only a cable. Try the automated service status number 0800 561 0061 to check for any faults in your area. Any idea what next? TY. Sorry to hear you need some additional support with your installation due to missing some sockets required. . Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Home Phone. Booking an engineer is easy with Virgin Media. Sorry to hear you haven't been able to find the internal connection needed for your quick start kit. Account - Mobile. However, there is no Virgin Media Wall socket in my house. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. . Call the Pre-installation and delivery team on 0800 052 1734. how can I go about changing our self install to having someone come and install it for us? on 03-08-2020 18:05. I’m having the exact same problem. New to the UK and just moved into our first home here. in Networking and WiFi Sunday; No Virgin Media Wall socket . What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. I’ve got an old virgin wall socket and my new broadband kit has arrived for self-install. Manage Your Account. On the day of activation, connect your new router to the master phone socket. Been trying to call VM to book an engineer to visit and help set up cabling, etc but. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install proper VM sockets where you need them. Forum; Apps. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. See where this Helpful. Virgin Phone Switchover. The wall box may be branded with the logos of an old cable TV company (not VM). Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. 1 Mar 2016. . If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Account - Mobile. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. Just joined. Browse Virgin Media Virgin Media Community. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install -----No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. My Virgin Media App. Just remove the TV parts from the cover to leave a blank hole and thread the co-ax through the hole. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. can take a look. Networking and WiFi. Everything you need is posted to you. Re: No Virgin Media wall socket internally. How can we - 5041171 Options. A dual F connector cable may well be a satellite connection. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. I make the order with Quick Install, but I don’t have any wall socket in my house. SpeedIf you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Subscribe. Can you check outside and look for the external wall box? It's a 6" brown or grey square-ish box, usually on wall Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets. Manage Your Account. This is something we can certainly get changed over to a manned install for you but in order to. We can understand this is not ideal as a new customer and we want to best help. If an engineer is offered - accept that. Hi, I have the same issue. Installation Guide. Packages. We only have a standard ethernet cable in the wall - no sign of a socket for the round isolator cable that is mentioned in the setup guide. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Have you downloaded and used our Connect App yet? It'. Would you expect it to work fine for gig1? Is there anything obvious I am missin. Sometimes there is no wall box, just a trailing cable. Second, you'll likely need a manned installation for your VM services. If I. SpeedRe: I need a Virgin Media Wall Socket. Kiki97. Solved Fibre Phone Upgrade Virgin Media Community 4863537. I have checked outside and there is a brown box shared with the neighbour. Reply. Please support me in this regard. a week ago. on 31-12-2021 10:47. We would like to show you a description here but the site won’t allow us. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. 2 Uninstall TiVo box. Browse Virgin Media Virgin Media Community. . Tuning in In response to. Don't bother using the one included in the kit, just screw the cable you have directly to the HUB. into the Virgin Media socket on your wall. If it would benefit you, we do offer a click and collect service. in QuickStart, set up and connections Saturday; I have ordered a quick start self install kit, but have no VM socket in the house i moved to in QuickStart, set up and connections 2 weeks ago; Hub 3 set up in QuickStart, set up and connections 3 weeks agoSolved: Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall - 5410272. in Networking and WiFi Sunday; No Virgin Media Wall socket . Virgin Media; My Virgin Media;. Home Phone. See where this Helpful Answer was. . Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. 388. The cable could be hidden within, or behind, furniture. Stay safe online. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. com email address to different Virgin account. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. . 😞 There are cases where we'd need to convert a self-install to a manned one if this socket is missing, the great news is all this can be done 100% free of cost to you. Welcome to our Community Help Forum 🙂. Options. Browse Virgin Media Virgin Media Community. Connect the cable adaptor to the black banded end of the 3m isolator cable. SpeedThe unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. Account - Mobile. . I can’t push - 5368162. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. You can also check for a loose cable as not all properties have a socket. Just a open reach socket. Virgin Media; My Virgin Media; Shop;. Installation appointment text. Explain what needs to be done and book an engineer visit. The cable could be hidden within, or behind, furniture. But. I was unable to do step 1. UmbraRabbit. Hi, I have the same issue. The cable could be hidden within, or behind, furniture. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. I am hoping a membe. Technician: No extra cost – If QuickStart’s unavailable. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. 32K. Account - Mobile. £8p/m extra or included with Gig1 or Volt. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Ordered VM broadband and was recommended by the website to select the self quick install option. Just. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Received my equipment yesterday, this morning I tried to push gently the red banded coax cable into the wall socket and the F connector fell off the cable! I called VM tech support and they said they are going to send a new cable in 3-5 days. We have the quickstart pack but sadly cannot get broadband set up and working. Update your personal details, view recent bills, make payments and so much more – 24 hours a day, 7 days a week! Welcome to Virgin Media SSID) ORD 161346 Virgin Media D4A Self Install Guide_VMHUB_p_0803. Stay safe online. I sign up for vm broadband and I was offered self instalation kit . Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. Plug the cables into the Hub. . Browse. Hi , Thank you for getting back to me via private message. It seems that I need an electrian to install a wall socket. then you will need to contact the pre-install team to install a new socket (0800 052 1734) VM BB TV Landline. Now to my Issue: I opted for the self-installation ki. My Virgin Media App. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The block box on second picture is an amplifier for terrestrial TV. On our system, we would have had it listed as serviceable which normally does mean QuickStart's can be done. . The internal wall boxes are mostly oblong. The engineer looked around, there's no cable as well undeground. I am so sorry to hear that you seem to be missing a wall socket in the home. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services in. Picked up my self install but I cannot work out what my 'live' wall plug is. We're here to help. Sometimes there is no wall box, just a trailing cable. I’ll call the 0800 number. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Thing is, I've been to the house, Virgin haven't, and I am 99. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. Solved: Previously, I had BT connection so I need a wall socket. Tech Chatter. Plug into the wall socket. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. Yep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Is there some way I can convert RJ11 to coax or will I have to (if. SpeedI had bought a VM broadband and used self installation but saw that my VM socket was not round. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Further exclusions & legal stuff apply. The hub got delivered on time as promised. We would like to show you a description here but the site won’t allow us. Networking and WiFi. 0 Kudos. QuickStart, set up and connections. Account - Cable. Package arrive today and realized I don't have a VM wall socket to plug the round cable into. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Can't find Virgin Media socket in QuickStart, set up and connections yesterday; Gone away form received when setting up account in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections Tuesday; Delayed Installation in QuickStart, set up and connections TuesdayRelocate Virgin Media Router in QuickStart, set up and connections 20 minutes ago; Any experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. 😞 There are cases where we'd need to convert a self-install to a. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I am then unable to sign in to my account as I do not have my account information. Stay safe online. Browse Virgin Media Virgin Media Community. Community Natter. But I have no Virgin Media Wall socket in my house. Browse Virgin Media Virgin Media Community. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Plug the cables into the Hub. New kit has arrived, including a hub, a TV box, a. Can you check outside and look for the. If you can get Quickstart, you can choose one of two delivery options. on 15-02-2022 10:03. Explain what needs to be done and book an engineer visit. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). on 15-02-2022 10:03. Freeview/Freesat HD,. Follow the instructions on screen to finish your setup. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. 0 Kudos. SpeedWall Socket Installation in QuickStart, set up and connections 2 weeks ago; I need a VM wall socket in QuickStart, set up and connections 2 weeks ago; need engineer to install new virgin media wall socket in QuickStart, set up and connections 2 weeks agoHi, Just signed up with Virgin Media and Broadband arrived yesterday - all setup and working, no problems. jpeg1. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Account - Cable. We have a virgin media wall socket with an ethernet port in the. Choose the best spot for your wifi hub. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end of the. No Virgin media wall socket. QuickStart, set up and connections. I am afraid the delivery slot with the courier is only available for all day. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up. The are cables with push fits types of the F-Plug supplied by Virgin Media in self install kits. However, I do not have any of the specified wall sockets available. My Virgin Media App. indd 3 09/03/2016 12:48to your Virgin Media socket. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end. Installing and configuring your kitHi, I ordered a self installation kit but of course I do not have a VM wall socket. Hi NazminAkhtar84 👋 welcome to community! Thank you for posting. Virgin Phone Switchover. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. We have the quickstart pack but sadly cannot get broadband set up and working. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. No wall box engerner needed on 22-09-2022 18:24 Hello I have had the self install kit for over a week no when I put my post code in it said I could use self install kit but when it arrived I found out I have no wall socket I have not been able to log in to my vm account at all I have been trying to contact virgin for a week with no luck at. Virgin Media;. Virgin Fibre Areas only. Virgin Media. Ordered VM broadband and was recommended by the website to select the self quick install option. Should I cancel and request an engineer to install. Thank you for making your first post regarding the wall socket and your self install. No Virgin media wall socket. . Manage Your Account. HI, I guess this is the most googled problem for All New Virgin Media subscribers who opted for the Self-Installation Kit, so am thinking it should be included in the form for anyone who wants to get connected to Virgin Media Broadband ONLY deal. Re: My Flat doesn’t have wall socket. Manage Your Account. Please help. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Account - Cable. We had sky and when i went to set up my install pack, I noticed they took out the connector and used the virgin casing to put there dish and TV wire through. 22-12-2022 19:19 - edited 22-12-2022 19:20. Turn on and start the hub. Hi , Thank you for your post and welcome to our community forums. Hello, I received the virgin media self installation kit yesterday, I got because it was supposed to be faster than having a engineer coming over which would take weeks, and also because I was told that my new flat had virgin media in the past, turns out that it's not that easy because the cable doesn't fit on the wall socket so at this point I. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. There is an external brown box and two cables that come through the wall from it, but no way to connect them to the router. If you need a new landline, you’ll have to pay to get one installed, which usually costs £140. Account - Cable. In response to Travis_M. 77K views 4 years ago. New customer, trying to self install my hub and 360 box. Turn on and get connected. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket. There must have been a previous installation or you would not have been offered a self install. Thanks If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Options. 9% confident there is no Virgin Media socket installed. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Networking and WiFi. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Please remember, there’s always a £35 activation fee for our services. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased.